Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms ") set forth the terms and conditions for the use of PassGo mobile application and website (“PassGo” or “the “Platform”), and any pages thereof, provided by Geno Edge (Malaysia) Sdn. Bhd. (Company No. 202401047869) ("Geno", "we", "us", "our").

We may update these Terms from time to time. Please periodically review these Terms to stay informed of the latest version.

By accessing or using PassGo, you represent that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please immediately discontinue your access.

2. Eligibility

You represent that you are at least 18 years old. The Platform is not intended for minors under 18.

3. Platform Behaviour

You confirm that you will not use the Platform for unlawful or otherwise disapproved purposes. You agree to refrain from:

• Using fake GPS, device emulators, or any method to falsify location or driving data.
• Creating multiple accounts, using automated bots or scripts, and abusing referrals or challenges to earn additional reward points which characteristics/conditions as set out in section 4 (“Reward Points”).
• Selling, transferring, or bartering Reward Points outside the Platform.
• Using the Platform in a way that distracts from safe driving.
• Uploading viruses, hacking, or interfering with the Platform's operation.
• Scraping or collecting user data without authorisation.

We reserve the right to forfeit Reward Points, suspend your account, or terminate your access if we detect any violation of these Terms.

4. Rewards Program

The Rewards Program is a loyalty program that allows you to earn virtual Reward Points by completing qualifying activities on the Platform. Qualifying activities may include, for example, driving a certain distance or completing verified trips, participating in events, referring new users or engaging with the Platform socially, and any other activities designated by us from time to time. Reward Points can be accumulated, or redeemed in return for products, services, discounts, gifts, or vouchers. The specific Reward Mechanism of earning and redemption will be explained on the Platform.

General conditions:

• Reward Points have no cash value and are not real currency.
• Reward Points cannot be exchanged for cash and cannot be purchased.
• Reward Points may expire after a period notified in the Platform.
• Reward Points may be forfeited if your account is terminated for breach of these Terms.
• We do not guarantee that any particular trip will be recorded or that Reward Points will be credited if there is GPS loss, network failure, vehicle device malfunction, or if you tamper with the mobile application or vehicle hardware.
• We may modify, suspend, or discontinue the Rewards Program at any time with reasonable notice.

5. Refund Policy

• Reward Points-only redemption: All redemptions of Reward Points for rewards, vouchers, discounts, or other benefits are final and non-refundable. Once you have used your Reward Points to redeem a reward, you cannot reverse the transaction, return the reward, or exchange it for a different reward or cash.
• Reward Points and online payment redemption: If you submit a request using a combination of Reward Points and online payment, the Reward Points are final and non-refundable, while the portion paid using online payment may be refunded subject to the conditions below.
• Refund submission: To request a refund for the online payment made, you must submit your request within 48 hours after receiving your order confirmation, following the refund instructions provided on the Platform. We will process your refund request within 5 working days. Please note that the exact refund processing time may vary depending on your bank’s or card’s issuer’s policy.
• Refund for defective rewards: If a redeemed reward is defective or not as described, you may contact us within 48 hours of receiving the reward. We will investigate the issue, and at our sole discretion, refund the corresponding Reward Points and/or online payment made, if any, to your original payment method.
• Refund for out-of-stock items: If an item you redeemed becomes out of stock, the corresponding Reward Points will be refunded to your account, while the online payment made, if any, will be refunded to your original payment method.
• Cash refund: We do not offer cash refunds for any redemption or for any unused Reward Points that have expired or have been forfeited.

6. Suspension and Termination

We may suspend or terminate your access to the Platform immediately, without notice, if:

• You breach these Terms.
• We suspect fraud, cheating, or abusive behaviour.
• Required by law or by a regulatory authority.
• We discontinue the Platform.

Upon termination:

• Unused Reward Points are forfeited.
• You must stop using the Platform.
• Clauses that by their nature survive (liability limits, governing law) remain in force.

7. Changes to PassGo

We have the right to make changes to any feature of PassGo at any time, including but not limited to any promotions, benefits, or offers, the Rewards Program, Rewards Mechanism, and processes. Any major changes to any feature of PassGo will be posted on the mobile application or website, or disclosed by email to your registered address with PassGo. Your continued use after such notice constitutes your acceptance of the changes. If you do not agree to the changes, you will have the option of cancelling your PassGo account at any time.

8. Changes to Our Terms

We reserve the right to modify these Terms from time to time without prior notice. Any amendments will be posted on PassGo. Your continued use after such notice constitutes your acceptance of the amended Terms. If you do not agree to the amendments, you will have the option of cancelling your PassGo account at any time.

9. Intellectual Property

All content on the Platform (text, graphics, logos, software) is owned by us or our licensors and is protected by Malaysian and international copyright laws. You shall not copy, modify, reproduce, distribute, or commercially exploit any content without our prior written consent.

All trademarks and logos displayed on the Platform are our registered or unregistered trademarks (or those of third parties). Nothing on the Platform grants you any license to use such trademarks.

10. Disclaimer of Warranties & Limitation of Liability

The Platform and all content, functions, and materials are provided "as is", "as available", and "as at" basis. To the fullest extent permitted by law:

(a) We make no warranties, representations, or endorsements of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or that the Platform will be uninterrupted, error-free, or free from viruses.

(b) We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, or expenses arising from your access or use (or inability to access or use) the Platform, including loss of Reward Points, income, or data.

(c) Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed RM900 save and except our breach of this Terms and Conditions arising from fraud, gross negligence and/or wilful misconduct.

(d) We are not responsible for any delay or failure caused by factors beyond our reasonable control, including internet or telecommunications network failures, GPS signal loss, weather, government action, or hacking.

11. Personal Data and Privacy

Your privacy is important to us. The collection, use, disclosure, and processing of your personal data is described in our Personal Data Protection Notice, which forms an integral part of these Terms. By using the Platform, you consent to the processing of your personal data as set out in the Personal Data Protection Notice. You are advised to read the Personal Data Protection Notice carefully.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, goods and/or services (“Third Party Information”) which are provided solely for your convenience. We have no control over such Third Party Information and are not responsible for the content, privacy practices, products, or services of such third parties. Your dealings with third parties are solely between you and them. Any disputes regarding redemptions with third parties must be resolved directly with that third party.

All such Third Party Information are offered, made available or supplied to you by the relevant third party and we are merely the facilitator of such Third Party Information. To the fullest extent permitted by law, including Consumer Protection Act 1999, (i) all contracts in connection with the Third Party Information are strictly made by and between you and the relevant third party to the full and absolute exclusion of us; and (ii) we make no representation and/or warranty of any kind as to such Third Party Information and we shall not be made liable or responsible to you for any costs, loss, damages, claims, fines, penalties, liabilities and/or expenses howsoever arising from the Third Party Information not directly caused by us, including without limitation for any negligence, delay, failure, fault and/or breach on the part of the relevant third party.

You are advised to take the necessary measures to confirm and verify the accuracy of such Third Party Information with the third party seller/supplier. If you decide to rely on any of the Third Party Information, you hereby agree to do so entirely at your own risk.

13. Governing Law

These Terms shall be governed by the laws of Malaysia. By accessing the Platform or any pages thereof, you hereby expressly consent to the exclusive jurisdiction of the courts of Malaysia in all actions, disputes or controversies arising out of or relating to the use of this site or any pages thereof.

Last updated on 18 September 2026